FAQ

Our hosts are adventurers, the kind of people who are always off seeing the world. We have families who love getting away during the school holidays, busy business travellers, retirees with second homes and creatives who split their time between two cities, to name a few. Because they travel frequently (at least six weeks per year) and for long periods of time, they want to make the best use out of their homes whilst they are away.

They choose SOTHIE'S because they want to use their homes flexibly and are looking to effortlessly enjoy all the benefits of short term renting without the hassle of doing it alone. Because they are extremely house proud, they need a partner who is not only highly experienced in managing the entire rental experience from end-to-end, but who also understands the energy, love and investment that has gone into creating their beautiful homes. SOTHIE'S hosts love our professional, reliable approach and superb attention to detail, and appreciate leaving the hard work to us because of their active lifestyles.

There are many unique benefits to our one-of-a-kind service. Our hosts tell us that they particularly enjoy:

• Flexibility: Our hosts enjoy their home whenever they like, but make income from it when it suits them best by taking bookings ranging from three days to three months or more .
• Tailored care: We take a personal approach to partnering with our hosts. They receive a dedicated Account Manager, supported by a diverse global team, who share tailored advice and tips, such as which weeks will be most popular with guests, how to achieve the highest income per night and any missing items they might need for the home to create the best experience for guests.
• Peace-of-mind: We are hospitality professionals who ensure the short term rental experience is as simple and rewarding as possible. We attract the most discerning guests, people who choose onefinestay because they want to stay somewhere comfortable with style, character and service. We have a support team available 24/7. We know the homes inside and out which means we match each guest to the perfect home for their needs.

We provide guests with the check-in details via the platform, email and SMS leading up to the check-in. In the unlikely event that the guest has trouble getting into the home, we have guest services available 24/7 to help talk them through it.

As a general rule, we aim to respond to guests within 1 hour during business hours. This can be slightly delayed in the morning as we deal with enquiries received during the previous night. We also have on-call team members to help with any urgent guest matters outside of normal hours.